Privacy Policy
At Asaan Labs ("we," "our," or "us"), we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, store, disclose, and protect information when you visit our website, contact us, or use our services.
By using our website, you acknowledge this Privacy Policy. Where applicable law requires consent for particular data practices, we will obtain that consent separately.
1. Information We Collect
We may collect the following categories of information, depending on how you interact with Asaan Labs.
1.1 Information You Provide
When you contact us, submit a project inquiry, request a quotation, or communicate with our team, you may provide:
- Your name and email address.
- Your company or organisation name.
- Your phone number, if you choose to provide it.
- Project requirements, messages, and other information you submit.
- Files, documents, or materials you voluntarily share with us.
Please do not submit sensitive personal information unless it is necessary for a specific service and we have agreed on appropriate safeguards.
1.2 Information Collected Automatically
When you visit our website, certain technical information may be collected automatically, including:
- IP address and approximate location derived from it.
- Browser type, device information, and operating system.
- Pages visited, time spent on pages, and referral sources.
- Website performance, diagnostic, and security information.
This information may be collected through server logs, essential cookies, or analytics tools, depending on the technologies we use.
1.3 Cookies and Similar Technologies
Our website may use cookies or similar technologies to maintain functionality, improve performance, understand website traffic, and remember preferences.
Where required by law, non-essential cookies or analytics technologies will be used only after obtaining the appropriate consent.
You can manage cookies through your browser settings and, where available, our website's cookie preferences. Disabling certain cookies may affect website functionality.
2. How We Use Your Information
We may use your information to:
- Respond to questions, inquiries, and project requests.
- Discuss project requirements, prepare quotations, and provide services.
- Communicate about ongoing projects, deliverables, and support.
- Operate, maintain, secure, and improve our website.
- Understand website usage and improve user experience.
- Prevent fraud, misuse, unauthorised access, and security incidents.
- Meet applicable legal obligations and resolve disputes.
We will use personal information only for appropriate purposes and in accordance with applicable law.
3. Legal Basis for Processing
Where applicable data protection law requires a legal basis, we may process personal information based on:
- Your consent.
- Steps taken at your request before entering into a contract.
- Performance of a contract with you.
- Compliance with legal obligations.
- Our legitimate interests, where permitted and where those interests do not override your rights.
The relevant legal basis depends on the information involved and the purpose of processing.
4. How We Share Information
We do not sell your personal information.
We may share information in limited circumstances, including:
- Service providers: Hosting companies, email providers, analytics services, and other vendors that help us operate our website or deliver our services.
- Project collaborators: Contractors or specialists who need access to specific information to perform agreed work, subject to appropriate confidentiality and security arrangements.
- Legal requirements: Where disclosure is required by law, a valid legal process, or a competent authority.
- Business changes: In connection with a merger, restructuring, or transfer of business assets, where legally permitted and subject to appropriate safeguards.
We aim to limit information shared with third parties to what is reasonably necessary for the relevant purpose.
5. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including responding to inquiries, providing services, maintaining business records, resolving disputes, and meeting legal obligations.
Retention periods may vary depending on the type of information, the nature of our relationship with you, and applicable legal requirements.
When information is no longer required, we will take reasonable steps to delete it or anonymise it, subject to any applicable retention obligations.
6. Data Security
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, and disclosure.
However, no website, electronic communication, or storage system can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted over the internet.
If you believe your information has been compromised in connection with our services, please contact us using the details provided below.
7. International Data Transfers
Some of our service providers may process or store information in countries other than your country of residence.
Where international transfers occur, we will take steps required by applicable law to ensure that the information receives an appropriate level of protection.
8. Your Privacy Rights
Depending on your location and applicable law, you may have the right to:
- Request access to your personal information.
- Request correction of inaccurate or incomplete information.
- Request deletion of personal information where legally applicable.
- Object to or request restrictions on certain processing activities.
- Withdraw consent where processing is based on consent.
- Request a portable copy of certain information.
- Lodge a complaint with a relevant data protection authority.
To exercise an applicable right, contact us using the details below. We may need to verify your identity before responding.
9. Third-Party Websites and Services
Our website may contain links to third-party websites, platforms, or services. These third parties operate independently and may have their own privacy policies and practices.
Asaan Labs is not responsible for the privacy practices or content of third-party websites. We encourage you to review their policies before providing personal information.
10. Children's Privacy
Our website and services are not intentionally directed toward children under the age at which they can independently consent to the relevant data processing under applicable law.
We do not knowingly collect children's personal information in circumstances where such collection is prohibited. If you believe a child has provided personal information to us inappropriately, please contact us so that we can assess and address the matter.
11. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technologies, business practices, or legal obligations.
Any updated version will be published on this page with a revised "Last Updated" date. Where required by law, we will provide additional notice or obtain consent for material changes.